Returns & Exchanges

30-day returns

Not happy with your order? You have 30 days from delivery to request a return or exchange.

 

Conditions

Items must be unworn, unwashed, and in original condition with tags attached.

- Final sale items (marked as such) can't be returned. 

 

How to start a return

Email support@buytheexperience.com with your order number and what you'd like to return or exchange. We'll reply within 1 business day with instructions.  Once you email us, we'll send you a return label to mail your return back, and there's no restocking fee.

 

Refunds

Refunds go back to your original payment method within 5–10 business days after we receive your return.

 

Exchanges

Want a different size or color? Email us and we'll set up the exchange — you won't need to place a new order.